A.F.M.E. promotes  distant management in  companies, professional organisations, public establishments and with anyone  interested in  researches and scientific studies....

"How ICT impacts the organization : the specific case of financial services and insurance sector ?" by Josse ROUSSEL European Business School (EBS), Paris et Alexandre GUILLARD CNP Assurances, Paris (France)

New information and communication technologies advances (ICT), in support of the Internet revolution, brought many promises of deep change regarding the economic and organisational systems. In addition to the e-commerce and networks communities’ areas, ICT has strongly impacted firm’s operational and administrative activities by introducing new practices. Some authors have viewed in this trend a new kind of management called “e-management”. After five years into the Internet revolution, it appears useful to review the reality of this assertion: To what extent ICT has modified the firm value chain? How the systems of management and information, and the organization structure have been really impacted by the ICT? Based on our experience, our article examines the specific case of financial services and insurance sector in which ICT, in particular dematerialization and worflows man-agement, are playing a major role today for reinventing the value chain and maintain-ing the competitive advantage......

"Documenting the Implementation of an ERP System in Saudi Arabia. A case study"  by Hafid AGOURRAM  Bishop’s University Sherbrooke (Canada)

Enterprise Resource Planning (ERP) systems dictate how business should run and impose a standard and centralized organizational architecture. The logic of these systems is usually different from the business logic which jeopardizes the business culture, structure, and management.
The rate of introduction of ERP systems in pubic organizations in Saudi Arabia is very low. Research on how the implementation of these systems went through is lacking. This work partially fills this gap by outlining the implementation process of the Oracle suite system in a public University in Saudi Arabia and explains how Saudi National culture impacts the implementation process......

« Services quality provided by Services and Computer Engineering Firms (SCEF) and customers satisfaction. » by  Hanene TRABELSI ELLOUZE et Jamil CHAABOUMI  University of Sfax (Tunisia).

The aim of this paper is to study the service quality as determinant of client’s satisfaction. In order to identify the dimensions of perceived service quality which are the most susceptible to influence small and medium-sized enterprises (SMEs), SERVQUAL was conducted. This model was utilised in many other contexts. However, its application to the services provided by SCEF in Tunisian context is original. The survey has been led with 45 customers (Tunisian SME) of 7 Tunisian SCEF. The results indicate that customer satisfaction depends on the assurance and the empathy given to each customer. However, the tangible aspects, the reliability and the responsiveness don’t have a significant influence on SME satisfaction....

  " The use of ICT and the barriers to electronic commerce: case of SMEs in Lebanon." by Nadine LEVRATTO and Maarouf RAMADAN Institut de Recherche sur les PME Trois-Rivières Québec (Canada).

This paper main objective is to draw attention on the e-commerce as asset of innovation and development for SMEs in developing countries, the case of Lebanon. The first part will identify the literature devoted to the analysis of the spatial challenge of ICT. The second section will deal with the contribution of ICT on productivity and the impact of electronic business. The third section will lead us to deal with the level of ICT in Lebanon and will end with an overview on the e-commerce of the Lebanese SMEs the analysis of the results of a survey led with a group of SMEs.....